Common problems during the itinerary

How many US dollars do I need to bring for outbound tourism? Hello, due to differences in outbound travel destinations and personal circumstances, there may be differences. You can inform the consultant about your situation, and the consultant will provide a recommendation that is suitable for your own situation. 2. What is the maximum amount of US dollars that each person can carry? According to regulations, Chinese residents can carry foreign exchange equivalent to 5000 US dollars for private travel. If the carrying amount exceeds $5000 but is less than $10000, a foreign exchange carrying certificate can be obtained at the bank. It is understood that obtaining a foreign exchange carrying certificate at a bank is not difficult. 3. Are there any transaction fees for swiping cards abroad? What is the standard for handling fees. Hello, the overseas card swiping fee includes two types of fees, one is charged by the credit card international organization and the other is the fee paid to the bank. VISA and MasterCard currently charge 1%, while American Express charges 1.5%. Only JCB does not charge any fees at all, but whether issuing banks charge cardholders or not is authorized for each issuing bank to decide. Can I use my UnionPay card for shopping abroad? Hello, for general outbound travel, we recommend that you bring international credit cards (VISA, MASTER, JCB). However, some places do not accept JCB, so we recommend bringing the first two types of cards for outbound travel. What should I do if my luggage is lost during the trip? When traveling, be sure to take good care of your personal belongings. If you lose your luggage at the airport, you should bring your luggage ID and air ticket to the airline's "lost luggage processing counter" to fill out the lost application form and apply to the airline for the purchase cost of daily necessities during the loss period. The approximate standard is one item per day. Remember to confirm when the other party investigates and when they can apply for damages compensation. Generally speaking, airlines have compensation limits for lost, delayed, or damaged luggage, except for passengers who declare a higher value in advance and prepay additional preservation fees. The compensation limit for checked baggage on most international trips (including the domestic portion of international travel) is approximately $20 per kilogram; The compensation limit for carry on luggage is $400 per passenger; However, several airlines are not liable for compensation for fragile, valuable, or perishable items. For detailed information, you should consult with the airline, and the airline ticket will also have a brochure printed on it. If luggage is lost or stolen on a plane or airport, compensation can be applied to the airline. If it is lost in the hotel safe, the hotel will only compensate for the amount equivalent to the lost item. However, if lost in a hotel room, there is generally no compensation. 6. What should we do with our luggage during transit? Hello, your transit luggage can be checked in at once to the destination. At the same time, please inform us that we will inform our families and assist in handling 9. Who are the people who are not suitable for flying? Airplanes are the most ideal means of transportation today. With the improvement of people's living standards, more and more people are taking planes for business trips, tourism, visiting relatives, and friends. However, medical research suggests that the following individuals are not suitable for flying. 1、 Patients with infectious diseases. Patients with infectious diseases such as infectious hepatitis, active tuberculosis, typhoid fever, etc. are not allowed to travel by plane during the national quarantine period. Patients with chickenpox who have not fully recovered from the damaged area are unable to travel by plane. 2、 Psychiatric patients. Patients with epilepsy and various mental illnesses are not suitable for flying due to the aviation atmosphere which can easily trigger acute attacks. 3、 Cardiovascular disease patients. Due to mild hypoxia in the air, cardiovascular patients may experience recurrence or worsening of their condition, especially those with heart failure, myocardial hypoxia, myocardial infarction, and severe hypertension. Therefore, it is generally considered inappropriate to fly. 4、 Cerebrovascular patients. Patients with conditions such as cerebral embolism, cerebral hemorrhage, and brain tumors may experience worsening due to the roar, vibration, and lack of oxygen during takeoff and landing, and therefore, flying is prohibited. 5、 Patients with respiratory system diseases. Patients with emphysema, pulmonary heart disease, and other conditions may experience worsening due to gas expansion during flight if they have pneumothorax, lung cannons, etc., due to discomfort with the environment. 6、 Patients who have undergone gastrointestinal surgery are generally not allowed to take a plane within ten days of the surgery. Patients with gastrointestinal bleeding can only take a plane three weeks after the bleeding has stopped. 7、 Patients with severe anemia. Individuals with hemoglobin levels below 50 grams per liter are not suitable for flying. 8、 Patients with ear and nose diseases. Patients with acute exudative inflammation of the ear and nose, as well as those who have recently undergone middle ear surgery, should not travel by air. 9、 Pregnant women nearing their due date. Due to changes in air pressure, premature delivery of the fetus may occur, especially for pregnant women after 35 weeks of gestation, who are not suitable for flying. What are the common medications used during travel? Classification, drug name, action precautions, respiratory system commonly used drugs, quick acting cold capsules for clearing heat and detoxification, used for cold and fever, mild drowsiness, Liu Shen Wan for reducing swelling and detoxification, used for acute tonsillitis, pharyngitis, etc. Pregnant women are prohibited from taking digestive system commonly used drugs such as gastric comfort and acid resistance, protecting ulcer surfaces, used for glaucoma patients with gastric ulcers, excessive stomach acid, stomach pain, etc. Gastric rehabilitation is prohibited from taking, anti vomiting, eliminating gastric distension, avoiding light preservation, anti allergic, and preventing movement sickness drugs such as Chlorpheniramine, allergic diseases, cold and runny nose, drug allergies, etc. Mild drowsiness can be relieved by using Chengxianning to control vomiting and prevent dizziness. Used for pregnant women, pregnant women with movement disorders, half an hour before exercise, taking painkillers such as Toothache One Pill to treat toothache, filling teeth and pain areas, heatstroke prevention medicine Rendan to prevent Apply purple disinfectant to the wound surface for sterilization, used on the skin Mucosal infections and ulcers should be applied to the wound surface. Patients with asthma and coronary heart disease should carry emergency medication with them; Such as nitroglycerin tablets. 11. Will there be someone picking up and dropping off at the destination? Hello, there will be dedicated staff to pick you up and drop you off at your destination. You don't have to worry. How should we respond if no one picks us up? Hello, if there is no one to pick you up after you arrive, you can contact the emergency contact person on our dispatch notice, and we will handle it as soon as possible. How to deal with discrimination in foreign tourist destinations? Hello, our country's comprehensive strength is rapidly increasing, so there have been some incidents of discrimination abroad. If such incidents occur, you should immediately contact the local embassy or office, and also inform us for further handling. What are the customs and traditions of * * * (destination)? Hello, due to different destinations, local customs and industries vary, so you can consult a consultant based on your own destination. What should I do if there is a hotel overbooking? Hello, hotels generally do not overbook, but in the event of an overbooking situation, we will immediately engage in tripartite (tourist hotel travel agency) negotiations to resolve the issue. What if the hotel and menu do not match the description in the contract? Hello, if the hotel and meal label do not match the description in the contract, you can negotiate with the travel agency to handle it. If you are not satisfied with the handling, you can file a complaint with the higher-level department to protect your rights. Do hotel staff need to give tips? Hello, if you are satisfied with the service provided by the waiter, you can give him some expenses as a recognition of his work. What should I do if I forget something in a foreign hotel? Hello, if you accidentally leave your luggage or important items at the hotel, you can directly contact the hotel for communication and resolution, or you can inform us so that we can communicate with the hotel. After sales and refunds. Refund and withdrawal policy. For those who request cancellation, reduction in number of people, or other project changes within 4 days (excluding weekends and statutory holidays) before departure, parking loss fees will be charged according to the actual situation, and the remaining group payment after deducting parking loss will be refunded; If there is a ticket discount policy for special groups (subject to local policies), you can hold relevant documents and have the tour guide assist in making the corresponding refund at the entrance of the scenic area. If you voluntarily cancel some attractions during the trip, the corresponding fees will not be refunded. If the gift item cannot be fulfilled, no refund will be made. If necessary, please confirm relevant matters with the tour guide or the customer service representative of China National Travel Service website. The domestic long-term refund and withdrawal policy can be fully refunded in the following situations: outside the departure date of 7 days (excluding weekends, holidays and other peak tourist seasons), or due to travel agency reasons, unable to form a group. Partial refund is available in the following situations: for departure dates that are 3 days or less than 7 days ago, deductions will be made for air ticket losses and fees incurred for agency services; If the departure date is one day or less than three days, the full amount of the air ticket and all expenses incurred for agency services will be deducted; If discounts are generated due to documents such as senior citizen ID, military officer ID, student ID, teacher ID, etc. during the trip, the difference between the cost price and the discount price will be refunded; If you do not participate in the attractions, dining, accommodation and other items included in the itinerary, please inform the tour guide in advance. Any fees not incurred will be refunded locally; Due to force majeure or your own reasons, the itinerary cannot be carried out, and any fees not incurred will be refunded locally. The following situations are non refundable: if the group is cancelled within 1 day before departure, the fee will not be refunded; If the project cannot be carried out due to force majeure factors such as weather and flight schedule, the cost will not be refunded; Air tickets are team discount tickets and cannot be signed, changed, or refunded after invoicing. Tourists who fail to participate in the tourism project in a timely manner as agreed in the contract or fail to take transportation in a timely manner shall be deemed to have voluntarily given up, and the fees shall not be refunded; Due to the special nature of local tourism reception fees in Hainan, Yunnan and other places, the following expenses will not be refunded: Yunnan's regular tour groups, senior citizen certificates, military officer certificates, student certificates, teacher certificates and other documents are invalid; The Lijiang section of the Dayulong Scenic Area includes: Yulong Snow Mountain entrance fee, Yushuizhai, Yufeng Temple, Yuzhu Qingtian, Dongba Valley, Dongba Wanshen Garden, Dongba Kingdom. The above six attractions are included in the package tour. Due to insufficient travel time, except for Yushuizhai, other attractions will not be visited during the trip, and the fees cannot be refunded. All discounts on documents will also not be refunded; Due to the regulations of the local tourism bureau, teams must carry out card making operations, and refunds must be made at least two days in advance, otherwise refunds will not be given; If you voluntarily cancel your trip or leave midway, it will be deemed as automatic waiver, and the fare, meal expenses, and attraction tickets cannot be refunded; If it is necessary to leave the group due to special circumstances, a departure fee of 100 yuan/day/person will be charged, and any discounts during the trip will not be refunded. In case of special circumstances during peak tourist seasons such as weekends and holidays, the above refund standards shall be calculated based on the actual losses incurred. The refund and cancellation policy for outbound tourism routes is that full refunds can be issued in the following situations: outside the departure date of 7 days (excluding weekends, holidays, and other peak tourist seasons), if the tour cannot be formed due to travel agency reasons. Partial refund is available in the following situations: if the visa is refused, the visa processing fees will be deducted, and the remaining group payment will be refunded. (For those who cause losses to the travel agency, they should also bear the liability for compensation) The following situations will not be refunded: after paying the deposit, if the cancellation is due to personal reasons of the guest (including those who cannot provide complete valid documents and visa materials after registration; those who cannot pay the corresponding deposit as required after the visa is completed or cannot pay the group fee and deposit before the designated date of the travel agency), the deposit will not be refunded and other related losses and expenses will be borne; If the gifted project cannot be carried out due to force majeure factors such as weather and flight schedule, the cost will not be refunded; Tourists who fail to participate in the tourism project in a timely manner as agreed in the contract or fail to take transportation in a timely manner shall be deemed to have voluntarily given up, and the fees shall not be refunded. 2. Refund method; Refund arrival time: Refund method Refund arrival time If the refund is not received after the refund arrival time, you can consult the exclusive customer service consultant of Beijing Youth Travel Agency for private remittance within 3 working days. Customer service telephone of the bank in the refund information within 7 working days/exclusive customer service consultant of Beijing Youth Travel Agency for extraordinary holiday guests for public remittance within 7 working days. Debit card: credit card within 5-7 working days after the financial completion of the refund: UnionPay customer service telephone 95516 within 7-15 working days after the financial completion of the refund (for refunds other than Bank of China and ICBC, you can check whether to return to the customer's deposit bank). Beijing Youth Travel Agency for extraordinary holiday guests only Customer service consultant online payment (Alipay/Taobao online store payment) After the customer uses the money in the Alipay account to make payment, the financial department will immediately send the money to the customer's Alipay account 0571-88156688 Alipay Customer Service Center/Beijing Youth Travel Agency's exclusive customer service consultant for guests on extraordinary holidays. The customer uses the bank card to make payment through the Alipay platform, and operates according to the bank card's refund process. Debit card: 5-7 working days after the financial department completes the refund. Credit card: 7-15 working days after the financial department completes the refund. Note: Our financial department will complete the refund within 7 working days. 3. For rights protection complaints and suggestions, please call the customer service telephone of Beijing Youth Travel Agency Co., Ltd.: ******************************, our customer service personnel will record and accept.